Cancellation Policy

Our goal is to deliver our cherished customers a flawless online purchasing experience. For the purpose of transparency and clarity, we have included our whole cancellation policy below.

1. Order Cancellation by Customer

Prior to Shipment:

You have up to 24 hours to cancel your order before it ships. Go to your order history in your OhMart account, choose the order you want to cancel, then log in to accomplish this. As an alternative, you can ask for help from our customer support staff.

Following Shipment:

Orders cannot be canceled once they are dispatched. However, if you follow our return policy, you can start a return as soon as you receive the merchandise.

2. OhMart Cancellations

OhMart retains the right to cancel orders under specific conditions, such as but not restricted to:

• The product has been discontinued or is not available.
• There are problems with the money you paid.
• Inaccurate or lacking delivery details.
• Suspicious or fraudulent activity was found.

In these situations, an email notification will be sent to you, and your original payment method will be fully refunded.

3. The Refund Procedure

• Refunds will be processed within five to seven business days following the cancellation date.
• The original payment method used for the purchase will receive credit for the refund.
• For more help, get in touch with our customer support team if you don’t receive your refund in the allotted period.

4. Items That Cannot Be Canceled

There are some products that cannot be returned or cancelled. Among them are:

• Items that expire.
• Things for personal hygiene.
• Items that are personalized or customized.
• Digital files downloaded.

5. How to Make a Cancellation Request

1. Open your OhMart account and log in.
2. Open ‘My Orders’ by navigating.
3. Choose the order that you want to return.
4. ‘Cancel Order’ should be clicked, then follow the instructions.

As an alternative, send an email to [info@ohmart.in] or give us a call at [+91 91500 19542] with the details of your order.

6. Get in Touch

Please contact our customer support staff with any queries or worries about your order cancellation:

• Email: info@ohmart.in
• Phone: +91 9150019542
• Live Chat: Accessible on our website

7. Extra Details

a. Partially Announced

Many Things: Please use the above procedure if you have ordered many things and would like to cancel only a portion of the order. Make sure to indicate exactly which items you want to cancel.

Bundle Offers: Partial cancellations may not be accepted for orders that involve bundled items or offers. For assistance, please get in touch with our customer support team.

b. Coupons and Promotional Discounts

Discounts: The amount of your refund will be modified if you applied a discount or coupon code when placing your order. The amount spent after discounts will be reflected in the return.

Reused Codes: A discount or coupon code used on an order that has been canceled cannot be applied to another purchase. If necessary, a new code might be sent to you.

c. Orders for Gifts

Refunds for canceled gift orders will be issued using the original payment method used by the buyer. The cancellation will be communicated to the recipient.

d. Special Releases and Preorders

Prior Orders: Pre-orders may be canceled up until the product release date. Standard return procedures are in effect after the product is released and shipped.

Special Releases: Cancellation procedures for limited edition or special release items may differ. For further information, please visit the relevant product page.

8. Settlement of Conflicts

You can take the matter further by getting in touch with our dispute resolution team at [psvmeddiaa@gmail.com] if you have any problems with the cancellation procedure or are not happy with the outcome that was offered. Our goal is to efficiently and peacefully handle and settle any disputes.

We appreciate your business at OhMart. We value your patronage and are dedicated to making sure you’re satisfied.